1. Nature of Delivery
All services on Paybeez — mobile recharges, DTH recharges, postpaid and utility bill payments, and Paybeez Points purchases — are delivered electronically. No physical goods are shipped. No shipping address is collected for transactions.
2. Delivery Timelines
- Paybeez Points purchases: Points are credited to your Points balance within seconds of successful payment confirmation by the gateway. Maximum: 30 minutes (else auto-refund per the Refund Policy).
- Recharges & bill payments: typically completed by the operator within 30 seconds. Some operators may take up to 4 hours due to operator-side queues. Status is updated in your transaction history once the operator responds.
- Receipts & transaction notifications: sent immediately via in-app notification, email and/or SMS where applicable.
3. Delivery Confirmation
For every transaction, an order ID is generated and is visible in your transaction history. The status (PROCESSING, SUCCESS, FAILED, REFUNDED) reflects the latest response from the operator/biller. The operator’s reference number (where shared) is also displayed.
4. Delivery Failures
If a recharge or bill payment fails after Paybeez Points have been redeemed, the Points are automatically credited back to your Points balance — see the Refund Policy.
5. Contact
For any delivery-related concern, write to support@paybeez.in with the order ID.