Terms & Conditions

Effective date: 29 April 2026

These Terms & Conditions (“Terms”) form a legally binding agreement between you (“User”, “you”) and BILLWING ESOLUTIONS (OPC) PRIVATE LIMITED (“Company”, “we”, “us”, “Paybeez”) governing your access to and use of the Paybeez website, mobile application and related services (collectively, the “Platform”). By creating an account, signing in, or using any feature of the Platform you agree to be bound by these Terms. If you do not agree, do not use the Platform.

1. About Us

Paybeez is a digital service operated by BILLWING ESOLUTIONS (OPC) PRIVATE LIMITED, a company incorporated under the Companies Act, 2013, having CIN U62013DL2024OPC436610 and its registered office at House no. 1262, Block L, Mangolpuri, North West Delhi, Delhi 110083, India.

Paybeez enables Users to purchase Paybeez Points and redeem them to recharge prepaid mobile connections, pay postpaid bills, DTH, electricity, broadband and other utility services through licensed upstream aggregators. Paybeez is not a bank, NBFC, payment system operator, or issuer of any prepaid payment instrument. Paybeez does not accept deposits and does not hold or control customer money. All payment collection is performed by licensed payment aggregators.

2. Eligibility

  • You must be at least 18 years of age and competent to contract under the Indian Contract Act, 1872.
  • You must be a resident of India and have a valid Indian mobile number.
  • The information you provide during registration (name, mobile, email, KYC documents where applicable) must be true, current and complete.
  • You may not use the Platform if you are barred from receiving services under any applicable law, including OFAC, UN or RBI sanctions lists.

3. Account, Security and KYC

  1. A Paybeez account is created using OTP verification of your mobile number. You are solely responsible for safeguarding your OTPs, PIN/password and access tokens.
  2. Where your Paybeez Points purchases or usage exceed limits set under our internal risk, fraud and anti-money-laundering policy, we may require identity verification. We may suspend features until verification is complete.
  3. You must immediately notify us at support@paybeez.in of any unauthorised use of your account. We are not liable for losses arising from your failure to safeguard your credentials.

4. Paybeez Points — Non-Monetary Service Credits (Important)

Paybeez Points are not money, not e-money, not a bank account, not a deposit, and not a prepaid payment instrument of any kind. Paybeez Points are a single-purpose, non-monetary service credit issued by Paybeez, redeemable only against recharge and bill-payment services listed on the Platform. Paybeez Points have no monetary value outside the Platform.

By purchasing Paybeez Points, you specifically acknowledge and agree that:

  • Non-refundable. Once Paybeez Points are credited to your Points balance, the purchase is final and the Points cannot be converted or transferred back to your bank account, UPI, debit card, credit card, or any other instrument. Paybeez Points carry no cash value and can never be exchanged for money.
  • Non-transferable. Paybeez Points cannot be transferred, gifted, sold, assigned or otherwise moved to any other Paybeez user, person or account.
  • Single-purpose redemption only. Paybeez Points may be redeemed solely against recharges, bill payments and similar services made available on Paybeez. Points cannot be redeemed for money, cashed out, transferred peer-to-peer, used at merchants outside Paybeez, or used as a remittance instrument.
  • No interest. No interest, return, dividend or yield of any kind accrues on your Paybeez Points balance, which is not a monetary balance.
  • Not a deposit. Paybeez Points are not money or a deposit, are not covered by DICGC or any deposit insurance scheme, and do not represent a claim on Paybeez or on any bank for money.
  • Failed purchases only. If your bank or card is debited but Paybeez Points are not credited, that specific failed purchase is reversed to the original payment method by the payment gateway under its failed-transaction reversal SLA — see the Refund Policy. This is the only circumstance in which an amount is returned to your bank.
  • Failed services are re-credited as Points. If a service fails after Paybeez Points have been redeemed, an equivalent number of Paybeez Points is credited back to your Points balance — not to your bank.
  • Convenience fees, GST and statutory charges (if any) are disclosed before you confirm a transaction.
  • We may decline, hold or reverse any Paybeez Points purchase or redemption we reasonably suspect of being fraudulent, abusive, in violation of law, or initiated in error.
  • Paybeez Points purchases are processed through licensed Payment Aggregators / Payment Gateways. By purchasing Points you also accept the terms of the relevant gateway.

No cash-out at any time. Paybeez Points are not redeemable for money in any circumstance. On permanent account closure, any unused Paybeez Points lapse and are cancelled, and no amount is payable to you in money, to a bank account, to a UPI handle or to a card. If you wish to use your remaining Points, redeem them against services before requesting closure. Paybeez does not operate any withdrawal, cash-out, encashment or remittance facility.

5. Recharges and Bill Payments

  • When you submit a recharge or bill payment request, you authorise us to redeem the corresponding number of Paybeez Points from your Points balance and forward the request to the operator/biller via our upstream aggregator.
  • Recharges are typically delivered within seconds, but timing depends on the operator. A request marked SUCCESS by the operator is considered fulfilled.
  • If the operator returns FAILURE, the redeemed Points are automatically credited back to your Points balance. Refer to the Refund Policy for details.
  • You are responsible for ensuring that the mobile number, account number, circle, operator and amount entered are correct. Once a request is submitted to the operator, it cannot be cancelled by us.

6. Acceptable Use

You agree not to:

  • Use the Platform for any unlawful, fraudulent, money-laundering or terror-financing activity.
  • Attempt to access another User’s account, scrape, reverse-engineer or interfere with the Platform.
  • Use bots, scripts or automated tools to place transactions or to bypass rate limits.
  • Resell, sublicense or commercialise the Platform without our prior written consent.

Violation may result in suspension or permanent termination of your account, cancellation of the disputed Paybeez Points balance subject to law, and reporting to law-enforcement authorities.

7. Intellectual Property

All content on the Platform — including the “Paybeez” brand, logos, UI, code, copy and graphics — is owned by or licensed to the Company and protected under Indian and international IP laws. You are granted a limited, revocable, non-exclusive, non-transferable licence to use the Platform for personal, lawful use only.

8. Third-Party Services

The Platform integrates services from third parties such as payment aggregators, recharge aggregators and operators. We are not responsible for outages, errors or losses caused by third-party systems beyond the Paybeez Points re-credit mechanism described above.

9. Disclaimer of Warranties

The Platform is provided on an “AS IS” and “AS AVAILABLE” basis. To the maximum extent permitted by law, we disclaim all warranties — express or implied — including merchantability, fitness for a particular purpose, accuracy and non-infringement.

10. Limitation of Liability

To the maximum extent permitted by law, the Company’s aggregate liability arising out of or relating to your use of the Platform shall not exceed the lesser of (a) the convenience fees actually paid by you to the Company in the twelve (12) months preceding the claim, or (b) ₹5,000. We shall not be liable for indirect, incidental, special, consequential or punitive damages.

11. Indemnity

You agree to indemnify and hold harmless the Company, its directors, employees and partners from any claim, demand, loss or expense (including legal fees) arising out of (i) your breach of these Terms, (ii) your violation of any law, or (iii) your infringement of any third-party right.

12. Suspension and Termination

We may suspend or terminate your account, with or without notice, if we reasonably believe you have violated these Terms, applicable law, or if required by a regulator, court or law-enforcement authority. You may close your account at any time by writing to support@paybeez.in; closure is subject to settlement of any pending obligations.

13. Governing Law and Dispute Resolution

These Terms are governed by and construed in accordance with the laws of India. Any dispute shall first be attempted to be resolved through good-faith negotiation. Failing that, it shall be referred to a sole arbitrator appointed by the Company under the Arbitration and Conciliation Act, 1996. The seat and venue of arbitration shall be New Delhi, India and proceedings shall be conducted in English. Subject to arbitration, the courts at New Delhi shall have exclusive jurisdiction.

14. Changes to these Terms

We may update these Terms from time to time. The updated version takes effect when posted on the Platform with a revised “Effective date”. Your continued use of the Platform after the change constitutes acceptance.

15. Grievance Officer

In compliance with the Information Technology Act, 2000 and the Consumer Protection Act, 2019:

Grievance Officer: Customer Care Head, Paybeez
Email: grievance@paybeez.in
Address: House no. 1262, Block L, Mangolpuri, North West Delhi, Delhi 110083, India
Working hours: Monday to Saturday, 10:00–18:00 IST. Acknowledgement within 48 hours; resolution within 30 days.

BILLWING ESOLUTIONS (OPC) PRIVATE LIMITED

CIN: U62013DL2024OPC436610

House no. 1262, Block L, Mangolpuri, North West Delhi, Delhi 110083, India

Email: support@paybeez.in · Phone: +91 88514 61409